Our products are made with a focus on quality and style, so you get the best value for your money.

Placing an order at Ochnik is easy. Browse our website, select the products you'd like to buy, and click "Add to Cart." Follow the simple checkout process, enter your shipping information, and complete your payment to confirm your order.

We accept various payment methods, including credit/debit cards and online payment platforms. You can be sure that your payment details are secure and protected during the transaction.

We offer free shipping for all orders placed during our events, including return, exchange, and additional delivery shipping costs.

Unfortunately, we cannot cancel or modify your order during shipping, as your order details are transmitted directly from the online store to our inventory management system, which speeds up shipping. You may refuse the delivery at any time, and the package will automatically be returned to us free of charge.

We offer free exchanges within 60 days, with no shipping costs for the exchange.

We process your return and refund the money within 24 hours of receipt at our warehouse. The refund will be made via the payment method you selected during the order.

If the courier service cannot deliver the package due to an incorrect name, phone number, or address, it will automatically be returned to us free of charge. Once the package arrives at our warehouse, we will send you an automatic email and refund the full amount within about 24 hours.

After placing an order, we will send you a confirmation email with your order details and the estimated delivery date. You can also check the current delivery status here to see if there are any delays. Tracking may take up to 2 business days. If you haven't received your order confirmation after 48 hours, please contact our customer service.

Once your order has been shipped, you will receive a confirmation email with the tracking number and instructions on how to track your shipment. This information will help you monitor the status and estimated delivery time of your order.